This job was last updated on July 17, 2025 10:15 AM.

Customer Solutions Coordinator (Office-Based – Manufacturing)
Woodbridge | On-site | Full-Time | $60–70K
Also known as: Customer Operations Coordinator, Client Success & Fulfillment Lead

Are you the type of person who thrives when you're the glue between teams—keeping customers informed, orders moving, and operations on track?

We’re hiring a Customer Solutions Coordinator on behalf of a growing manufacturing company. This is a high-impact role that blends in depth customer service, order management, and team collaboration—all within a supportive, tight-knit team of three.

Why This Role Matters:
You’ll be the go-to contact for customers, managing their orders from entry to delivery. You'll collaborate daily with production, inventory, and logistics to ensure timelines stay on track and communication flows smoothly.

If you're detail-driven, proactive, and energized by teamwork in a fast-paced setting, this could be the perfect fit.

Principal Duties & Responsibilities

What You’ll Be Doing:

Customer Support & Order Coordination

• Respond to customer inquiries via phone/email and enter orders into QuickBooks
• Confirm pricing, lead times, and send order acknowledgments
• Track production status and communicate updates or delays
• Address issues (product concerns, shipping errors, documentation) with internal follow-up
• Maintain clean and accurate order history

Inventory Coordination

• Monitor product and raw material levels to align with customer orders
• Coordinate with production and warehouse on inventory flow and safety stock
• Flag shortages and help place POs when needed
• Prepare inventory status updates for internal and client review

Support Production Planning

• Help analyze customer forecasts to support scheduling
• Prioritize orders based on urgency and available capacity
• Communicate production windows and availability to customers
• Collaborate on resolving any planning or supply chain constraints

Qualifications

You Bring:

• 3+ years of customer service experience in a manufacturing/production environment
• Experience with inventory coordination or production planning
• Strong attention to detail and ability to juggle multiple priorities
• Proficiency with Microsoft Excel and experience using QuickBooks
• Collaborative, proactive, and customer-focused communication style

Work Environment

Work Environment:

• Office-based role with daily collaboration across departments

• Fully supported by a close-knit team of three, working together to keep things moving

• Regular touchpoints on the production floor to align on status and next steps

• Fast-moving but team-driven environment where your voice counts

  If you're looking for a people-first environment where your organizational skills and problem-solving mindset can make a real difference, we’d love to hear from you.