This job was last updated on May 7, 2026 2:58 PM.

Basic Job Description:

To provide assistance for all patients, families, and visitors having a need or want while in the hospital, traveling to the hospital or after the hospital stay. To exhibit utmost professionalism, friendliness, and helpfulness to contribute to a lasting impression of excellence in patient care for patients and family members.

Temp Pay & Position Type:

The pay for a Guest Services Representative in a “Temp Position” is $13.00/Hour. After 90 days of successful employment, in a Temp assignment, the Representative will become eligible to apply for the position at the hospital, as Guest Service Representative, where pay starts at $15.00/Hour and all benefits of the Hospital would apply.

Duties Include:

• Interacts with patients, families and visitors to ensure needs are met while stationed behind guest services desk, in the main concourses, in the patient escort area, or other areas as assigned by Guest Services Manager.
• Meets productivity standards consistently and incorporates UAB Hospital Core Values in areas of service to be measured daily, consisting of a) providing helpful, caring and friendly behavioral assistance in a timely manner, and b) effectively interacting and responding (i.e., body language, pleasant expressions, eye contact, etc.) to patients, guests, and co-workers.
• Responds to the unique needs of neonatal, pediatric, adolescent, and geriatric patients as needed, using the appropriate equipment to provide healthcare and demonstrates sensitivity to psychosocial needs of all populations.
• Performs other duties as assigned.

IDEAL CANDIDATE PROFILE:

We are seeking a dependable, detail-oriented professional who thrives in a fast-paced, customer-facing environment.

The ideal candidate has/demonstrates:

Minimum Qualifications

• High school diploma or equivalent
• 1–2 years of customer service experience
• Ability to work across all shifts within a 24-hour operation, including days, evenings, nights, weekends, and holidays, as needed for staffing coverage
• Comfort with a dynamic, non-fixed schedule that adjusts based on departmental needs

Skills

• Proficiency in basic computer systems, including the ability to navigate multiple programs, toggle between screens, and follow multi-step processes accurately
• Comfort learning new systems and adapting to routine updates (e.g., password changes, system workflows)
• Ability to multitask and manage competing priorities

Communication & Professionalism

• Clear and professional verbal communication
• Maintains a professional appearance and demeanor appropriate for a highly visible, guest- facing role
• Respect for privacy with a strong commitment to confidentiality (HIPAA awareness preferred)

Work Ethic & Reliability

• Consistent attendance and punctuality
• Dependable, with a strong sense of accountability
• Stable work history (no unexplained gaps in employment)