Job Category
Customer Service
Job Type
Professional
Employment Type
Direct Hire
Work Hours
Full-time
Compensation
$23 − $27per hour
commissions
Hiring Manager
Recruiter
This job was last updated on
Job Title: Relationship Manager, Client & Attorney Success
Location: Birmingham, AL—Future Hybrid Potential
About the Client Company
Our client is on a mission to transform the legal landscape by connecting individuals with top-tier legal professionals through a tech-driven, transparent platform. Focused on business and litigation matters, the client blends innovation with exceptional customer support to improve legal outcomes and experiences. As the company expands its services and intake operations, they are building a dynamic team to scale their impact.
Position Overview
The client is seeking a Relationship Manager, Client & Attorney Success to join their growing team. This vital role will bridge the gap between clients seeking legal support and attorneys within the vetted network. You’ll play a key role in delivering outstanding service, driving user success, optimizing operational workflows, and contributing to strategic growth. This position offers strong potential to evolve into a leadership role within the client and network success team.
Key Responsibilities
Relationship Management
- Consumer Success: Oversee the client journey from intake to case resolution, ensuring users receive exceptional guidance and support.
- Attorney Success: Act as the primary liaison for attorney members—managing onboarding, platform proficiency, profile optimization, and overall relationship quality to drive retention and satisfaction.
Operational Excellence & Process Improvement
- Manage and improve workflows for case screening and attorney engagement.
- Track performance metrics using the CRM system (Zoho) and internal tools.
- Identify and implement enhancements to platform usability and internal procedures.
Strategic Contribution
- Create and refine strategies to boost consumer and attorney engagement.
- Serve as an internal advocate by relaying feedback to cross-functional teams (Product, Tech, Marketing).
- Contribute to the health and balance of the marketplace ecosystem.
Leadership Development
- Exhibit leadership potential by supporting and mentoring future team members.
- Help develop standard operating procedures and training materials as the department scales.
Qualifications
- 4+ years of legal intake experience with strong screening expertise across legal domains.
- Proven success in client success, account management, or operations roles.
- Strong interpersonal and communication skills to engage with both clients and legal professionals.
- Strategic thinker with problem-solving acumen and operational insight.
- High comfort with tech platforms, especially CRMs (Zoho preferred) and MS Office.
- Detail-oriented, organized, and proactive with a client-focused mindset.
- Associate’s or Bachelor’s degree (or equivalent professional experience).
- Leadership potential with a desire for future supervisory responsibilities.
- Must be located in or near Birmingham, AL (training hub); future hybrid opportunities available, with potential expansion to Atlanta.
Compensation & Benefits
- Hourly Rate: $23.00–$27.00+, based on experience
- Additional Earnings: Performance-based bonuses available
- Annual Potential: Total compensation can exceed $55,000+ annually based on performance
- Work Model: In-person training followed by a hybrid structure once ramped up
Company Website
Company Size
251-1000
