Loan Concierge

Here at Lower, we believe homeownership is the greatest wealth creator in America today. We also know the path to get there can be daunting; but it doesn’t need to be.

As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey.
We innovate through technology, but our people are what sets us apart.

We are seeking enthusiastic individuals ready to elevate their sales career through our Loan Concierge program, our entry-level path to become a licensed Loan Advisor. The Loan Concierge path will provide you with the foundation required to set you up for lasting success as a Loan Advisor.

Who you are: You have a passion for sales and have demonstrated that successfully through past experience You have an innate, customer-centric mentality and understand the importance of asking the right questions, identifying pain-points, and creating long-lasting relationships You’re an expert at talking to people, and demonstrate both strong verbal and written communication skills You view obstacles as opportunities to become better, exhibiting a growth mindset You are driven by high-performance and enjoy seeing financial reward for your hard work Numbers don’t intimidate you and you’re able to analyze and comprehend complex financial data What you’ll do:

In your two-step training program as a Loan Concierge, you'll be submerged in a blend of computer-based and instructor led trainings over a three to four month span.

Initially, you'll join us as a Loan Concierge I. In this role, you will receive on-the-job training while serving as the first point of contact for our customers in our contact center. You’ll regularly receive instructor-led training sessions designed to help prepare you to pass your NMLS exam and for your role as a Loan Concierge II.

Upon graduating into the Loan Concierge II role, you’ll contribute to your team's success by taking and submitting applications for real customers while continuing to receive weekly trainings to help prepare you for your role as a Loan Advisor.

Once you hit the sales floor as a Loan Advisor, your responsibilities may include:

Representing Lower in the market in a positive manner and network to create additional loan opportunities for yourself and the company Engaging with prospective customers via text, email and phone Generating new and repeat sales by providing product information and outstanding customer service Educating customers about features and benefits of products and making recommendations as appropriate in order to improve customer satisfaction and increase sales Interviewing prospective borrowers to analyze financial and credit data to determine customer’s financing objectives Presenting price, credit and terms in accordance with company standard and regulatory requirements Why you’ll love it: We will give you all the training and tools you need to achieve and sustain long-lasting success You’ll feel rewarded for your work—both financially through uncapped commission and through knowing you’ve made a difference to your customers by helping them with one of the most important life decisions You’ll receive ongoing mentorship from Senior team members and take part in weekly Loan Advisor trainings We’ll provide you with plenty of new and warm leads so that you can spend your time where it matters most… with the customer You’ll utilize best-in-class systems to help you do your job efficiently and effectively You’ll have a built-in path to promotion – we’re growing, and we want you to grow with us. When you join: You’ll join a locally and nationally recognized best place to work that values promotion from within. Plus: Competitive compensation plan Extended benefit offerings including: Medical/dental/vision Paid holidays Paid time off Maternity leave Life insurance Short- and long-term disability 401K with company match Corporate wellness program On-site perks including lunch discounts the café, as well as free haircuts Discount on home mortgage refinances or purchases Where you’ll work: You'll join us on site at our headquarters, 8131 Smith’s Mill Rd., New Albany, Ohio 43054.

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.